CUSTOMER SERVICE REPRESENTATIVE I - 73004990
Requisition No:
387765
Agency:
Department of Revenue
Working Title:
CUSTOMER SERVICE REPRESENTATIVE I - 73004990
Position Number:
73004990
Salary:
$2,327.
17 - $2,896.
17 / month
Posting Closing Date:
06/03/2021
This is an Internal Agency Advertisement
JOB
Summary:
This is a Revenue Specialist III - Customer Service Representative position in the Department of Revenue s Child Support Program Customer Service Delivery Team in the Sebring Service Site.
Job duties revolve around providing quality customer service, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services.
This includes:
responding to multiple queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collecting and reviewing documents pertaining to child support cases or activities to ensure they are accurate and logging customers into the Child Support system and update the system while conducting telephone, webchat, or face-to-face interviews.
They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and take the next appropriate step.
Contact business partners to confirm and gather information and review and update critical data fields.
In addition, this role requires knowledge of multiple Child Support processes to complete activities associated with serving Child Support customers.
The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
MINIMUM JOB REQUIREMENTS:
EDUCATION AND
Experience:
- Currently employed by the Florida Department of Revenue Child Support Program.
- Experience processing information using a computer system,
- 2 years of experience conducting research and analyzing information to make decisions.
- 2 years of experience communicating with customers for the purpose of resolving inquiries.
SUBSTITUTIONS:
- College may substitute on a year for year basis of the required experience.
PREFERENCES:
- Experience with negotiation techniques in a business setting.
SCREENING
Disclaimer:
Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.
NOTES:
- Standard workday of 8:
00 a.
m.
5:
00 p.
m.
, Monday through Friday. - May require you to work outside your regular work schedule.
CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.
WHERE TO APPLY:
All candidates must apply online at:
https:
//jobs.
MyFlorida.
com.
If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.
CONTACT INFORMATION:
Nancy Wendt, 321-757-5922, Nancy.
Wendt@floridarevenue.
com
The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer.
For more information review the Employee Rights Under the Family and Medical Leave Act here.
REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the SSS website at:
http:
//www.
sss.
gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
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